FAQ and answers¶
[Update: November 28, 2018]
This section lists FAQ and answers regarding Secure Mobile Connect.
Currently, this service can only be used by corporate members. It cannot be used by individuals.
Our company will serve as an agent to perform registration. Please contact Support center.
A maximum number of 10,000 SIMs can be registered for one account. If you need to register more than 10,000 SIMs, please contact Support center.
A maximum of 500 mobile gateways can be created for one account.
Yes, communication between devices is possible. Please specify settings at Mobile gateway settings screen.
You can release the lock by entering the PUK (Personal Identification Number Unlock Key). Please contact Support center.
The service cannot be used overseas. It is only provided in Japan.
Within the scope of the LTE network provided by the carrier selected by the customer
It is possible to connect to the Internet via a mobile gateway. (No fees are charged for traffic input/output to the Internet from a mobile gateway).
A maximum of 10,000 SIMs can be registered to a single mobile gateway. If the IP address allocated to the SIM is the same as for the private network, there is the risk of an ARP storm occurring. Therefore, we recommend an upper limit of about 200 SIMs per mobile gateway.
According to specifications for this service, the session is disconnected if there is no communication for about one hour. This disconnection is due to factors such as carrier network specifications, the device being used, and the reception conditions. Therefore, if it is necessary to maintain a session for a long period of time, take special measures to prevent the session from being disconnected. For example, periodically send ping or keep-alive messages from the device to the customer server. Also, please note that carrier network specifications do not disclose the time until session disconnection or other detailed conditions.